Shipping Policy

Thank you for shopping at El Kenany Mart, part of El Kenany Group.
Below is our official Shipping Policy, which explains how and when your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on Fridays or weekends will be processed on the next business day.

  • During high-demand periods or promotions, processing may take slightly longer.

2. Shipping & Delivery Time

Delivery times depend on your location:

EGYPT

  • Standard Delivery: 1–3 business days

  • Express Delivery (if available): Same day or next day

International Shipping

If offered, delivery time varies by region:

  • Middle East: 3–7 business days

  • Worldwide: 7–14 business days

Note: Delays may occur due to customs, weather conditions, or courier issues — this is outside our control.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order weight.

  • Occasionally, we offer free shipping promotions — these will be clearly displayed on the website.

4. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email

  • A tracking link or tracking number

This allows you to follow the status of your shipment in real-time.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.
If an incorrect address is provided:

  • We are not responsible for lost or undelivered packages.

  • Additional shipping charges may apply to resend the order.

6. Delivery Attempts

If the courier attempts delivery and:

  • You are unavailable

  • You do not answer

  • Or the address is unreachable

The courier may schedule another attempt or return the package.
Any additional fees will be the customer's responsibility.

7. Damaged or Missing Packages

If your order arrives damaged or something is missing, please contact us within 24 hours with:

  • Order number

  • Photos of the item and packaging

We will work with the courier to resolve the issue as quickly as possible.

8. Customs, Duties & Taxes

For international orders:

  • Customs fees or import taxes may apply depending on your country.

  • These charges are not included in our prices and are the responsibility of the customer.

9. Contact Us

If you have any questions about shipping, contact us anytime:

📞 Phone & WhatsApp: +20 1099207710
📧 Email: support@elkenanymart.com
🌐 Website: www.elkenanymart.com