Terms of Service

Terms of Service – El Kenany Mart

Welcome to El Kenany Mart, one of the brands owned by El Kenany Group. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before making any purchase.

1. General

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
We reserve the right to modify, update, or change these Terms at any time without prior notice.

2. Products & Availability

We aim to provide accurate information about our products. However, errors in pricing, descriptions, or availability may occur.
We reserve the right to correct any errors or cancel orders if necessary.

3. Orders & Payments

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorized to use the payment method you provide.

  • Payment must be completed before processing your order.

We reserve the right to refuse or cancel any order at our discretion.

4. Pricing & Billing

All prices displayed on our website are in the selected currency and may change without notice.
Additional fees may apply, including shipping, taxes, or customs duties, depending on the shipping location.

5. Shipping & Delivery

Shipping times may vary based on your location.
We are not responsible for delays caused by shipping companies, customs, or unforeseen circumstances.
You are responsible for providing a correct shipping address.

6. Returns & Refunds

Return and refund requests must follow our official Return Policy, available on the website.
We only accept returns for unused, unopened, and undamaged products unless stated otherwise.

7. User Accounts

Users are responsible for maintaining the confidentiality of their account and password.
El Kenany Mart is not responsible for unauthorized access caused by user negligence.

8. Prohibited Activities

You agree NOT to:

  • Use the website for illegal activities

  • Attempt to hack, damage, or disrupt our systems

  • Copy, resell, or misuse website content

  • Provide misleading or false information

Any violation may result in account suspension or legal action.

9. Limitation of Liability

El Kenany Mart and El Kenany Group are not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses caused by misuse of the products

  • Delays or service interruptions outside our control

Your use of the website is entirely at your own risk.

10. Intellectual Property

All trademarks, images, text, and content on this website belong to El Kenany Group and cannot be copied or used without written permission.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE), and any disputes will be resolved through UAE legal channels.

12. Contact Us

For inquiries or support, you can reach us at:

📞 Phone & WhatsApp: +20 1099207710
📧 Email: support@elkenanymart.com
🌐 Website: www.elkenanymart.com